1. Overview

MHD Medical Consultants Services (MHDMC) specializes in providing services for healthcare providers and organizations applying to payers. This Fulfillment Policy outlines the process for the submission of applications to payers, ensuring that services are delivered effectively and within the committed timeframe.

2. Service Ordering

Services can be ordered through our website at https://www.MHDMC.com, or by contacting us directly via phone or email. Each order must include all necessary information and documentation required for the payer application process.

3. Order Confirmation

Upon receiving an application submission request, MHDMC will:

    Confirm receipt of the order via email or other preferred client communication channels.

    Review the provided information and documentation for completeness.

    Provide an estimated submission timeline and a unique order number for tracking.

4. Fulfillment Process

The fulfillment process for submitting applications to payers is as follows:

    Verification: Review of all information and documentation to ensure accuracy and completeness. Any discrepancies or missing information is communicated to the client or designated contact.

    Submission: Applications are submitted to the designated payer/s within 72 hours of order confirmation, assuming all necessary information has been provided correctly.

    Confirmation of Submission: Clients receive confirmation that the application has been submitted, along with any submission reference or additional details relevant to the application process.

5. Changes and Cancellations

Clients wishing to change or cancel their submission request must contact MHDMC within 24 hours of the initial order:

    Changes: Must be communicated as quickly as possible and may affect the submission timeline.

    Cancellations: Must be made within the 24-hour period following the order confirmation to avoid any processing fees or complications.

    Requests for Refunds: Requests for Refunds must be submitted to MHDMC in writing via email and signed by an authorized Client.  Requests for Refund will only be granted when:

1. Before the 72 hours minus 35% for work performed before submission
2. Cancels within 24 hours – 100% refund
3. Interim Cessation of All Services Upon Request for Refund. Upon Client’s proper submission of a Request for Refund, all in-process services being performed by MHDMC shall temporarily cease and desist until a determination is made by MHDMC as to the primary cause of the circumstances forming the basis for the Request for Refund. Any determination made by MHDMC in this regard is final and not subject to review or appeal.
4. No Offsets / Chargebacks. Client understands and agrees that Requests for Financial Offsets will not be accepted by or granted by MHDMC, despite the circumstances on which the request is based. Client further understands and agrees that Request for Chargeback will not be granted, and involuntary chargebacks will be disputed. As such, Client hereby surrenders any such claim(s). In the event that Client attempts reversal of the charge, chargeback, or to otherwise declare it to be a fraudulent charge, this Refund Policy shall serve as evidence that will be transmitted to the financial institution that the charge was not fraudulent, and Client fully intended the charge to pay for contractually owed fees for service.
5. Requests for refunds will not be granted if the material factor(s) forming the primary basis for the request were the result of action(s) or inaction(s) of the Client or its Provider(s), or the Payor organization(s).

Material factor(s) forming the primary basis for the Request for Refund are or were totally and completely within the control of MHDMC, and

        Examples of factors outside of MHDMC’s control include, but are not limited to:

                Timeframes and procedures of individual Payors for processing applications.

Denials that Client believes are inaccurate, incorrect, or unjust.

                 Denials that Client believes are inaccurate, incorrect, or unjust.

6. Client Responsibilities

Clients are responsible for providing all required information and documents at the time of order to ensure the timely submission of applications. Delays in providing essential details may result in delayed submission.

7. Service Delivery Timeline

MHDMC commits to submitting applications within 72 hours of confirming the order, provided all necessary information and documentation are complete and accurate.  Please note , MHDMC cannot be held responsible for the payor/s timeframe in processing their application.

8. Contact Information

For inquiries, changes, or cancellation requests related to your application submission, please use the following contact details:

    Email: info@MHDMChealthcare.com

    Phone: (561) 452-0010